Customer snapshot
The customer is a retired school teacher and her husband. They rely on their computer to connect them to their kids and keep them linked to the world
The need:
Their aging iMac was starting to slow. Being an Intel based Mac it was about to be made obsolete and they wished for a new solution.
The challenges
The current iMac is 27inch and a screen of same size is required due to eyesight issues.
No such iMac now exists (largest is 24 inch so unsuitable).
Customer would prefer an upgradeable solution.
Budget would be £1200 max.
Our solution
Working with our customer we established the new Mac Mini was more powerful that the could ever need. With technology moving on this paired with a new 32inch USB-C screen from LG would provide a more powerful, upgradeable, and high quality experience. A Logitech camera was specced, configured and provided.
Implementation at a glance:
We sourced the Mac Mini locally in the central belt and were able to provide a £70 saving on MSRP.
We sourced the scren for end user , and had it delivered direct to their premises.
We configured the Mac Mini on our premise, making allowances for all the customers applications and home network.
We provided a clear concise setup guide, and talked the customer through this before ordering.
We delivered the configured Mac Mini and webcam via DHL.
We talked the customer through the plugging up of system and connection to their home network.
We remotely completed setup of their printer, and migrated all applications and files from existing iMac.
We remotely wiped, and set up blank their iMac, and assisting in advertising for resale.
Key wins / outcomes
The customer has now moved to a cutting edge M4 Mac mini which takes up less space and is way more poweful than what they had previousy
The screen sizes matches and excceed the quality of their previous iMac.
Customer can in future “upgrade” by simply swapping out the computer.
Webcam quality was commented as being far higher than before.
Entire bundle is cheaper than a brandn new iMac M4, whilst being more than £100 cheaper, whilst still delivering more capabilities.
Customer was able to mitgate part of the cost by reselling their existing iMac, meaning the net cost of upgrade after the expected £250 sale is under £900.
Customer quote:
We can’t get over the new Mac Mini being so small and yet so powerful. Whilst we thought we’d just go for another 27 inch screen, David was happy to take us for a side by side comparison. We are delighted that we got the recommended screen. The whole process was painless, and there was no ask too silly, or no question too many. Faultless – we’re delighted with all this, for such a cheap price. Selling our existing machine for a little bonus appeals to our desire to not waste. Couldn’t recmmond gorilla.network service more.
Some images of the solution:
From an aging iMac about to loose updates:
To a state of the art Apple M4 Mac Mini with a 32inch LG Ergo screen
Can this benefit you?:
If you are stuck on an old computer being it Mac or PC, or if you have an elderly relative who would benefit from a simple, clean system, this solution is for you. We can customise all elements of teh soltuion to suit any budget or requirement.
Call to action:
Give us a call today if you or a family member might benefit from such a solution – we have a passion to help everyone get the most from technology.